Last updated: June 11, 2025

Welcome to our website. Please read the terms and conditions (“Terms”) carefully before using www.sdc-2yd.com website, company account customer page schaferdc.smrtapp.com/custx/ (The “service”) operated by Schafer 2YourDoor Cleaners.  If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Schafer 2YourDoor Cleaner’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Schafer 2YourDoor Cleaners’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 115 W. Washington Ave, Jackson MI. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: SMRT system and Cleaner Marketing.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
• If you have any questions about these terms, please contact us

STORAGE ITEMS

Due to limited storage space, we kindly request that customers retrieve their items within 60 days from the date of drop-off. If unable to collect the order within this specified timeframe, a monthly storage fee will be applied until the items are picked up by the customer. In the event that the customer does not respond to our requests for pickup after 6 months, the items will be donated.

DAMAGED ITEMS

While we take utmost care in handling your garments, we cannot guarantee against color loss, bleeding, or shrinkage of garments. Furthermore, we do not accept responsibility for any existing flaws or deterioration in garments, which may result in small holes or tears. Any damaged items must be reported to info@sdc-2yd.com and inspected by Schafer 2YourDoor Cleaners within twenty-four (24) hours, either through the submission of digital photos or in-person inspection. Failure to report or file a claim within 24 hours will result in the inability to do so. If necessary, the item may be tested at a recognized garment analysis lab to determine responsibility for the damage.

LOST ITEMS

In the event of a lost item, please report it within twenty-four (24) hours of the garment’s delivery. Reports can be sent via email to info@sdc-2yd.com. All claims will be reviewed on a case-by-case basis. In the rare occurrence that a customer’s garment is determined to be missing, Schafer 2YourDoor Cleaners will conduct a comprehensive search for the item lasting up to four weeks. Once the customer’s garment is found, it will either be delivered to the customer’s designated location (if a store customer), or it will be delivered to the customer on their next scheduled pickup/delivery day (if a route customer).

Items will be considered lost if they have not been located within thirty (30) days of the initial claim. Schafer 2YourDoor Cleaners cannot be held accountable for any loose items, such as watches, jewelry, or cufflinks, lost when submitted at drop off.

GARMENT REIMBURSEMENT

In the unlikely event that a garment is not found or sustains irreparable damage due to an error on the part of Schafer 2YourDoor Cleaners, we will initiate a reimbursement process with the customer. We will provide reimbursement in the form of store credit, up to the value of the item(s) as determined by the Federal Trade Commission’s Fair Claims Guide. The reimbursement shall not exceed $50 for Wash & Fold orders, twenty (20) times the charge for cleaning laundered shirts, five (5) times the charge for cleaning household and wedding items, and ten (10) times the charge for cleaning all other items, regardless of brand, price, or condition of the garment. The credit will be valid for up to 12 months from the date of the incident. Additionally, Schafer 2YourDoor Cleaners will issue credit to the customer for the original cost of cleaning the garment. Please note that any claim must be made within 24 hours from the garment’s delivery/pickup date to be considered. Items reported after this 24-hour period will not be eligible for reimbursement. As part of the reimbursement agreement, Schafer 2YourDoor Cleaners retains ownership of damaged garments and any subsequently found lost garments.

MANUFACTURER ERROR

According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are responsible for providing accurate care instructions on every garment produced. In cases where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held liable. Schafer 2YourDoor Cleaners will provide a letter summarizing the manufacturer’s error and their obligations under the law to assist customers in obtaining compensation. As a gesture of goodwill, we will also credit $20 to the customer’s account for the inconvenience caused.

DELIVERY RESPONSIBILITY AND MINIMUM ORDER FEES

We strive to offer convenient services to all our customers. However, please note that we can only be responsible for items once they have been picked up by our valets. If items are left on your doorstep or at the front desk of a building prior to pickup, we cannot accept responsibility for any loss or damage that may occur. Once delivery has been made, we will not be held liable for any loss or damage to items. It is solely the customer’s responsibility to ensure the safety of items after delivery by Schafer 2YourDoor Cleaners.

BARCODES AFFIXED TO GARMENTS

Schafer 2YourDoor Cleaners employs a state-of-the-art garment management system that utilizes tiny barcodes, approximately the size of a Tic Tac®, to monitor garments throughout the cleaning process. The use of barcodes helps us provide an exceptional cleaning service and minimize human error. By choosing Schafer 2YourDoor Cleaners to clean your garments, you expressly agree to the placement of barcodes on your garments.

A barcode will be affixed to each garment you entrust to us, which will be scanned into our garment care system. Our professionals will utilize these barcodes to keep track of your garments, including any special requests or instructions provided by you. The coding system provides a detailed description of your garment and its location within our facility. The barcodes enable us to improve tracking and accountability, thereby enhancing our performance. By choosing Schafer 2YourDoor Cleaners, you agree that the affixing of barcodes to your garments does not render them destroyed or damaged.

SALES TAGS

For the protection of your garments, we do not clean garments with sales tags still attached, as these tags may bleed or melt and cause damage. Any tags left on the garments will be removed prior to cleaning to prevent any potential damage.

Dispute Resolution.

Negotiation. In an effort to reach a speedy and cost-effective resolution of any dispute, controversy, or claim arising from these Terms (referred to as a “Dispute” or collectively as “Disputes”), we and you (individually, a “Party” and collectively, the “Parties”) agree to attempt to negotiate any Dispute (excluding those expressly excluded below) informally for at least thirty (30) days before initiating arbitration. Informal negotiations begin once written notice is provided by one Party to the other Party.

Arbitration. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (excluding those expressly excluded below) will be exclusively resolved through binding arbitration. YOU ACKNOWLEDGE AND UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO FILE A LAWSUIT AND HAVE A JURY TRIAL. The arbitration shall be conducted in accordance with the Arbitration Rules of the United States. The arbitration fees and your share of the arbitrator’s compensation shall be governed by the Consumer Rules and, when applicable, limited by such Rules. The arbitration may take place in person, via document submission, by phone, or online, and will be conducted by a single arbitrator appointed in compliance with the prevailing rules. The arbitrator’s decision will be provided in writing; however, a statement of reasons will be furnished only if requested by either Party. The arbitrator must adhere to applicable law, and any award may be challenged if the arbitrator fails to do so.

The Parties agree that any arbitration shall be limited to individual Disputes between them. To the fullest extent permitted by law: (a) no arbitration shall be consolidated with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class action basis or to employ class action procedures; and (c) no Dispute may be brought on behalf of the general public or any other individuals in a representative capacity.

Exceptions to Informal Negotiations and Arbitration. The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Dispute related to the enforcement, protection, or validity of a Party’s intellectual property rights; (b) any Dispute arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim seeking injunctive relief. If this provision is determined to be illegal or unenforceable, then neither Party shall pursue arbitration for any Dispute falling within that portion of this provision, and such Dispute shall be resolved by a court with competent jurisdiction, as listed in the jurisdiction section above. Both Parties consent to the personal jurisdiction of that court.

Waiver; No Waiver. No waiver of any term, provision, or condition of this Agreement, whether through conduct or otherwise, in any one or more instances, shall be considered, or shall act as, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute an ongoing waiver of any such term, provision, or condition hereof. No waiver shall be enforceable unless executed in writing by the Party granting the waiver.

Entire Agreement. This Agreement constitutes the complete and exclusive statement of the agreement between the Parties regarding the use of the Service, superseding all prior or concurrent communications, representations, statements, and understandings (whether oral or written) between the Parties concerning the Service.

Attorney’s Fees. In the event that legal or equitable action becomes necessary to enforce the terms of this Agreement, the prevailing Party shall be entitled to reasonable attorney’s fees, as well as fees of accountants and other professionals, and costs and expenses in addition to any other relief granted to such prevailing Party.

Third Party Beneficiary Rights. No provisions of this Agreement are intended to confer any rights or benefits upon any third parties, including but not limited to Nonprofit Users, clients, customers, affiliates, or any other individuals or entities. This Agreement is intended to be solely between Schafer 2YourDoor Cleaners and its users.

NOTIFICATION.

Schafer 2YourDoor Cleaners may communicate with You regarding this Agreement through electronic mail, by providing a general notice on the SDC-2YD.com website, or by sending written communication via first class U.S. mail to the address You have provided in your Account. You can contact Schafer 2YourDoor Cleaners with any notices or communications through the following email address: info@sdc-2yd.com.